About 54 in 100 heads of customer success who started in 2022 had left the role within two years, up from 44 in 100 of those who started in 2019. Live Data Technologies followed about 4,900 head of customer success roles at companies with 50 or more staff.
Insights › Executive tenure benchmarks › Head of customer success
Live Data Technologies tracks job changes for about 124 million professionals, compiled from public information on the open web. These figures follow about 4,900 head of customer success roles that started between 2019 and 2022, worldwide.
Titles counted: head or vice president of customer success titles ("Head of Customer Success", "VP of Customer Success" and similar). Interim, acting, fractional, deputy and advisory titles are left out, as are senior and executive vice presidents, directors, regional and area heads, and combined sales or marketing titles.
In Live Data Technologies data, about 54 in 100 heads of customer success who started in 2022 left the role within two years, up from 44 in 100 of those who started in 2019. About 45 in 100 of these roles with a known location were in the US.
Same question for your accounts: see how many of the heads of customer success you sell to have changed jobs.
Check your listShare who left the role within two years, by start year (in 100):
Source: Live Data Technologies data. Share of roles that ended within two years of starting, by start year, companies with 50 or more staff today.
Live Data Technologies measures the share who leave rather than an average. About 54 in 100 heads of customer success who started in 2022 were out of the role within two years, so for recent starters the typical stint was two years or less.
In Live Data Technologies data, about 54 in 100 heads of customer success who started in 2022 left the role within two years. By start year, in 100: 2019 44, 2020 48, 2021 52, 2022 54.
Both happen. In a sample of 99 ended head of customer success roles that began between 2019 and 2022, 35 were followed by another job at the same company, 7 of them the same title recorded again. The rest went to a different employer or have no later job recorded.
New heads of customer success turn over fast: about 54 in 100 leave the role within two years. See which of your contacts have moved.
Customer success leaders move every few years. Know when the ones you sell to do.
Track when these leaders moveA head of customer success role here is a job record whose title is a head or vice president of customer success title ("Head of Customer Success", "VP of Customer Success" and similar). Interim, acting, fractional, deputy and advisory titles are left out, as are senior and executive vice presidents, directors, regional and area heads, and combined sales or marketing titles.
Each role is followed for two years from its start date. Left means the role has a recorded end date in that time. That includes a move to another title at the same company, and a title recorded again at the same company. In a sample of 99 ended head of customer success roles, 7 were the same title recorded again at the same company. Some roles never get an end date recorded. The two effects pull in opposite directions, so the shares are approximate.
Titles are matched as written. Some employers use vice president as a grade rather than a job, and a few of those titles may remain. Roles that started in 2019 were followed through 2020 and 2021, the pandemic years. The newest start years have had the least time for end dates to show up. Months are counted from the recorded start date; a start recorded only as a year counts from January.
Roles are worldwide, at companies with 50 or more staff today, including public-sector employers. About 45 in 100 of these roles with a known location were in the US.
The data covers people with a findable professional presence online. It is not a census of all workers.
Senior executive roles are compared on Executive tenure benchmarks. They are a different group of titles, so the two sets are not ranked together.
Live Data Technologies data on senior leaders has been cited by The CMO Club ("CMOs Keep Leaving at Higher Rates Than CFOs and CTOs"), The Wall Street Journal ("Corporate America Is Axing the 'Micro-Team' Boss") and Business Insider ("Why the C-suite is getting so big").
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The finding: In Live Data Technologies data, about 54 in 100 heads of customer success who started in 2022 left the role within two years, up from 44 in 100 of those who started in 2019. https://www.livedatatech.com/insights/head-of-customer-success-tenure
Data as of October 2026. Next update planned for January 2027. Need these figures for your own roles or companies? Ask for a custom cut.